INSE S9 Cordless Vacuum

INSE S9

30Kpa Powerful Cordless Vacuum

πŸ‘‰ 30Kpa Powerful Suction

πŸ‘‰ 55min Runtime on Eco Mode

πŸ‘‰ Smart Induction&LED Screen

πŸ‘‰ Anti-tangled Roller Design

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FAQs

Q1: How long does it take to charge? what is the running time for each charge?

It takes 4-4.5 hours to fully charge.
This vacuum is designed with 4 modes: Eco mode, Medium mode, High mode, and Auto mode.
The battery can work for 55 minutes on the Eco mode, 25 minutes on the Medium mode, 13 minutes on the High mode, and the Auto mode depending on the cleaning task.
The use time of the battery is different in various situations. When you use it to clean some large-size debris or particles, it might decrease the use time because of the heavy cleaning task.

Q2: Can you use the vacuum cleaner while plugged in?

When the vacuum cleaner plugged in and charging, the motor won't turn on.

Q3: Does it work well to pick up debris (such as dog hair ) from carpets?

Yes. The INSE S9 cordless vacuum comes with a V rubber roller brush and soft roller brush, the V rubber roller brush helps roll up the debris or pet hair embedded in the low-pile carpets, it also prevents hair from getting tangled on the roller.

Q4: Do you have to keep holding it in or will it lock in on position?

You don't need to keep holding the trigger down. When you turn it on first is auto mode, then press the power mode switch(on the surface of the main motor handle) to change to eco, med, or high mode successively.

Q5: What is the capacity of the dust bin?

The capacity is 0.8 L.

Q6: Can I keep the charger plugged in all the time?

Our battery has overcharge protection. But for your safety, it is recommended to unplug the charger after the battery is fully charged.

Q7: What does the stick vacuum weigh?

The net weight (including main motor, battery pack, metal tube, motorized cleaner head, V rubber brush) of our INSE S9 cordless stick vacuum is 6.37 lbs.

Q8: How to store my S9 Vacuum Cleaner?

There are two ways to store your vacuum cleaner.
1. Our wall mount cannot be used for hanging the machine, it can only be used to support it when the vacuum cleaner stands on the floor.
2. You can conveniently rest the vacuum on tables, countertops, and furniture.

Q9: There are two kinds of roller brushes, how can I use them?

We have two kinds of roller brushes: the V rubber roller brush that prevents hair from getting tangled on the roller, which is better to use for the carpet, and the soft roller brush used for tile, marble, wood floor, etc., which can protect your hard floor.

Q10: How to clean the filters?

1. Please clean the filter component regularly, and make them completely dry before reinstalling.
2. Please do not wash the HEPA with cool water, just clean it with the cleaning brush, and replace it when necessary according to your use frequency.

Q11: How long is the charger cord?

The charger cord is in 70 inches lengths.

Q12: How long is the metal tube?

The length of the retractable metal tube is 24.96 inches when it is fully extended.

Q13: Can the battery charge alone?

Yes, the battery can charge alone.

Q14: My S9 vacuum cleaner's battery life is short, how do I get a battery?

Here is the way to get the battery:
β‘ . You can search the "INSE S9 battery" title to find it on the Amazon website and choose it.
β‘‘. You can contact us via the Amazon platform with your Order Number, and we'll solve your problem asap.
β‘’. Please contact INSE Customer Service via info@inselife.com to get support if you need any replacement parts.

Q15: How do I get a replacement filter for the S9 vacuum cleaner?

Here is the way to get the filters:
β‘ . You can search the "INSE S9 HEPA" or "INSE S9 filter" title to find it on the Amazon website and choose it.
β‘‘. You can contact us via the Amazon platform with your Order Number, and we'll solve your problem asap.
β‘’. Please contact INSE Customer Service via support@inselife.com to get support if you need any replacement parts.

Q16: Do I need to completely drain the battery before recharging?

No, after each use of the vacuum cleaner, you can charge the battery immediately, without waiting for the battery to be completely exhausted.
When you receive the package for first time, please make sure the battery full charge after you run out of battery.
Please do not let the battery be completely exhausted for a long time, it will cause the battery to be damage.

Q17: My S9 vacuum cleaner is broken, how do I return or repair it?

Here is the way to help you:
β‘ .You can contact us via the amazon platform with your Order Number, and we'll solve your problem asap.
β‘‘. Please contact INSE Customer Service via support@inselife.com to get support if you need any replacement parts.

Troubleshootings

Why can my vacuum cleaner not charge?

It might be caused by the charger, the battery, or the main motor.
β‘ . Please check if the battery is charged with the original charger. (The original charger is 31V)
β‘‘. Please confirm if the LED screen shows 100% fully charged after 4-4.5 hours of charging.
β‘’. Please charge battery out of vacuum cleaner, after 4-4.5 hours, please check whether the three indicator lights on the battery are solid blue.
πŸ’Œ If the solutions cannot solve the problem, please contact us via support@inselife.com.

Why my roller brush doesn't spin?

β‘ . Please check whether the roller brush is tangled by hair, if it was tangled the LED display will shows "EE" erro,
β‘‘. Please check if the pins on brush head and metal tube bend or break up.
β‘’ Please detach metal tube, and connect motorized brush with vacuum motor directly to check if brush works.
πŸ’‘ If motorized brush spins and Ring Light is normal, then it's the problem of the metal tube.
πŸ’‘ If Ring Light is red and motorized brush doesn't spin, then it's the problem of motorized brush.
πŸ’Œ If the solutions cannot solve the problem, please contact us via support@inselife.com.

Why my S9 vacuum cleaner is screaming even if my filter is clean?

β‘ , Could you please check if the motorized brush and the metal tube are clogged?
β‘‘, If there is no clog, please disassemble the dust cup, metal tube, and motorized brush, then send a video to show the suction
performance of the main motor via support@inselife.com.
πŸ’‘Please also attach your filter's photo, detail problem, and Amazon Order Number when sending the video to us.

My S9 vacuum cleaner is difficult to assemble the dust box.

Please align the bottom of the dust box with the recess on the right side of the bottom of the host head, and rotate to lock.
Also, you could search "inselife” to find out the operating video about S9 Cordless Vacuum's accessories on youtube.
πŸ’Œ If the solutions cannot solve the problem, please contact us via support@inselife.com.

My S9 vacuum cleaner can only turn on for 10 seconds and the LED display shows "E5".

It is the main motor's problem.
πŸ’Œ Please contact us via support@inselife.com to solve your problem.

My S9 vacuum cleaner can only turn on for 10 seconds and the LED display shows "E3".

It is the battery's problem.
πŸ’Œ Please contact us via support@inselife.com to solve your problem.

Product Care

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