INSE S670/S680 Cordless Stick Vacuum

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FAQs

Q1: What's in the box of the INSE S670/S680?

🔸1. Retractable metal tube 🔸 2. An extra HEPA filter 🔸3. Main motor (motor & dust cup) 🔸4. Motorized brush head 🔸5. 2-in-1 Long crevice 🔸6. Wall mount with screws 🔸7. Stiff roller brush 🔸Metal strainer 🔸9. A battery🔸10. Power adapter 🔸11. Telescopic hose 🔸12. Cleaning gadget 🔸13.User manual

Q2: Was the mesh filter supposed to be removed or not?

The mesh filter (Mesh filter) wrapped around is necessary for better block out the dust and small particles, please keep that on during use, DON'T put it off.

Q3: Can I wash does the S670/S680 Hepa filter?

The mesh filter and stainless strainer can be detached for washing. Please remember the HEPA filter can't wash.❣️ Ensure the filter or strainer is completely dry before refitting.

Q4: How long can be fully charged with the S670/S680 battery?

🎈S670/S680 battery takes about 5-6 hours for the battery to be fully charged, when the battery is fully charged, the three indicator lights will be on and stop flashing.

Q5: How large capacity is the battery?

The S670 battery is 2500mAh spare detachable large capacity, the S680 battery is 3000mAh - 8-Cell Lithium-Lon Batteries inside to support the vacuum cleaner with a longer runtime.

Q6: Can I keep the charger plugged in all the time?
⚠️Our battery has overcharge protection. But for longer battery life, it is recommended to unplug the charger after the battery is fully charged.
Q7: Do you have to hold the on button for it to work?

No, you don't need to hold the button all the time, just press the button once to start and one more press to shut it off.

Q8: Does the vacuum cleaner stand on its own?

Yes, the S670/S680 vacuum cleaner can accomplish self-standing.
Here are three ways of storage:
✨ You can find a smooth floor and wooden floor, and the cordless vacuum cleaner can stand on its own.
✨ Hang the whole stick vacuums onto the charging base on the wall.
✨ Shorten its length, hang the main motor onto the under hook, and store it in the cabinet.

Q9: If my adapter is lost, can I use another adapter instead?

No, please make sure to use the original adapter all the time, if you lost it, please contact us for help.

Q10: How do I contact the INSE Support Team?

Contact us if you have questions about the S670/S680 cordless vacuum cleaner through support@inselife.com or you can call us hotline (+1) 877-220-5188. 🍀12-month warranty service and professional customer service. We provide an accessories replacement service.

Troubleshootings

⭕The battery can not be charged.

💡The not charging problem could be caused by the battery or adapter, either the battery or the adapter needs to be replaced.
🎈Please make sure to use the matched adapter to charge the battery.
🎈 Normally, it takes about 5-6 hours for the battery to be fully charged, when the battery is fully charged, the three indicator lights will be on and stop flashing.
💌 Please contact INSE via support@inselife.com to get support if you have any questions or concerns.

⭕The vacuum stopped working/turned on and shut off immediately even though is fully charged.

👉①. Please detach the metal tube and motorized brush, test the vacuum motor ONLY, and check if it works properly.
If the vacuum motor works, please continue ②
👉②. Connect the brush directly to the vacuum motor (remove the tube), and let me know if the vacuum can work properly.
❤️ If the motorized brush spins and the LED light is on and spins, then it's the problem of the metal tube.
💌 Please contact INSE via support@inselife.com to get support if you have any questions or concerns.

⭕The S670/S680 cordless vacuum cleaner loses its suction.

🎈Check whether the battery needs charging.
🎈Check if the dustbin, strainer, or Hepa is full of dust.
🎈Check if the connector of the motor and tube is clogged.
🎈Check if there is any blockage in the tube or roller brush that is tangled by hair.
💌 Please contact INSE via support@inselife.com to get support if you have any questions or concerns.

Model Update

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