INSE N5S Cordless Vacuum
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Q: The white HEPA filter wrapped with something like fabric, was it supposed to be remove or not?
A: The mesh filter wrapped around is necessary for better block out the dust and small particle, please keep that on during use, DON'T put it off.
Q: How many watt is the battery?
A: The battery is 48.84 Watt-Hours, 22.2V. 2200mAh spare detachable large capacity - 6-Cell Lithium-Lon Batteries inside supporting the vacuum cleaner with a longer runtime, up To 45 mins on standard mode, 20 mins on max Mode.
Q; How long can it be fully charged?
A: 5-6 hours. During charging, three blue lights blinking successively, after charging for 5-6 hours, you can see there are three steady blue lights, which means the charging has been completed.
Q: Do I need to completely drain the battery before recharging?
A: No, after each use of the vacuum cleaner, you can charge the battery immediately, without waiting for the battery to be completely exhausted.
Q: Is it necessary to unplug the battery when not in use?
A: No, the battary doesn't need to be unplugged when not in use.
Q: Is it OK to leave the vac or battery on the charger all the time?
A: For your safety sake, we suggest you not. This battery only take 5-6 hours to fully charged.
Q: Can you use the vacuum cleaner while plugged in?
A: When the vacuum cleaner plugged in and charging, the motor won't turn on.
Q: How long is the battery life?
A: All lithium batteries are approximately 500 times charged and discharged before the battery needs to be replaced.
Q: Is there an indicator light on the battery that can show the real-time power of the battery?
A: There is no indicator on the battery to show the real-time power, but you can get the real-time power of the battery through the indicator on the host, as follows:
- Three solid blue lights: full power
- Two solid blue lights: medium power
- One solid blue light: low power
- One blinking blue light: lower than 5% of the total power, needs a recharge
Q: Do you have to hold the on button for it to work?
A: No, you don't need to hold the button all the time, just press the button once to start and one more press to shut it off.
Q: How long is the charger cord?
A: The charger cord is in 4.92 ft length.
Q: If my adapter is lost, can I use another adapter instead?
A: No, please make sure to use the original adapter all the time, if you lost it, please contact us for help.
Q: Does the vacuum cleaner stand on its own?
A: Yes, it can stand on its own. Besides, the convenient wall mount inside the packing box can hold the vacuum cleaner, thus keep your home tidy and organized.
Q: How much does this vacuum cleaner weigh? Is it heavy?
A: It is lightweight, only 5.37 lbs in total.
⚠️Battery doesn't hold a charge?
👉1. Please check if use the original INSE charger.
👉2. Please charge battery out of vacuum cleaner, after 5-6 hours, please check whether the three indicator lights on the battery are solid blue.
⚠️The suction power of cordless vacuum is weaken?
👉1. Check whether the battery needs charging.
👉2. Check if the dustbin, strainer or filters is full of dust.
❤️Please empty the dustbin, wash the strainer and mesh filter with cool water, and clean the HEPA filter with the cleanging gadget, replace the filter if necessary.
👉3. Check if the filters were installed correctly.
👉4. Check if there is any blockage in tube, or roller brush is tangled by hair.
⚠️ Roller brush doesn't spin?
👉1. Please check whether roller brush is tangled by hair.
👉2. Please check if the pins on brush head and metal tube bend or break up.
👉3. Please detach metal tube, and connect motorized brush with vacuum motor directly to check if brush works.
❤️ If motorized brush spins and LED light is on, then it's the problem of the metal tube.
❤️ If LED light is on but motorized brush doesn't spin, then it's the problem of motorized brush.
⚠️It’ll only turn on for about 10 seconds and then it keeps shutting off, even though I’ve been charging it.
👉Please detach metal tube and motorized brush, test vacuum motor ONLY and see if it works properly.
① If vacuum motor works, please connect motorized brush with vacuum motor directly to check if brush spins.
② If vacuum motor doesn't work, please press the ON button once, and then send us a vidoe to show this, our technicians will further confirm whether there is a problem with the battery or the motor.
Our guide video will help you know your product and maintain it.
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