INSE N5S Cordless Vacuum
Cost-effective cordless vacuum
👉 HEPA high efiicient Filter
👉 Easy to Use | 1.2L Big Dustbin
👉 Crevice Tool | Big Head Brush
Frequently asked questions and answers
PDF instructions to all of your product
Videos about use and maintainence
Register in system and get latest news
Related solution for some tech issues
Get prompt help about any problem
Q: The white HEPA filter wrapped with something like fabric, was it supposed to be remove or not?
A: The mesh filter wrapped around is necessary for better block out the dust and small particle, please keep that on during use, DON'T put it off.
Q: How many watt is the battery?
A: The battery is 48.84 Watt-Hours, 22.2V. 2200mAh spare detachable large capacity - 6-Cell Lithium-Lon Batteries inside supporting the vacuum cleaner with a longer runtime, up To 45 mins on standard mode, 20 mins on max Mode.
Q; How long can it be fully charged?
A: 5-6 hours. During charging, three blue lights blinking successively, after charging for 5-6 hours, you can see there are three steady blue lights, which means the charging has been completed.
Q: Do I need to completely drain the battery before recharging?
A: No, after each use of the vacuum cleaner, you can charge the battery immediately, without waiting for the battery to be completely exhausted.
Q: Is it necessary to unplug the battery when not in use?
A: No, the battary doesn't need to be unplugged when not in use.
Q: Is it OK to leave the vac or battery on the charger all the time?
A: For your safety sake, we suggest you not. This battery only take 5-6 hours to fully charged.
Q: Can you use the vacuum cleaner while plugged in?
A: When the vacuum cleaner plugged in and charging, the motor won't turn on.
Q: How long is the battery life?
A: All lithium batteries are approximately 500 times charged and discharged before the battery needs to be replaced.
Q: Is there an indicator light on the battery that can show the real-time power of the battery?
A: There is no indicator on the battery to show the real-time power, but you can get the real-time power of the battery through the indicator on the host, as follows:
- Three solid blue lights: full power
- Two solid blue lights: medium power
- One solid blue light: low power
- One blinking blue light: lower than 5% of the total power, needs a recharge
Q: Do you have to hold the on button for it to work?
A: No, you don't need to hold the button all the time, just press the button once to start and one more press to shut it off.
Q: How long is the charger cord?
A: The charger cord is in 4.92 ft length.
Q: If my adapter is lost, can I use another adapter instead?
A: No, please make sure to use the original adapter all the time, if you lost it, please contact us for help.
Q: Does the vacuum cleaner stand on its own?
A: Yes, it can stand on its own. Besides, the convenient wall mount inside the packing box can hold the vacuum cleaner, thus keep your home tidy and organized.
Q: How much does this vacuum cleaner weigh? Is it heavy?
A: It is lightweight, only 5.37 lbs in total.
⚠️Battery doesn't hold a charge?
👉1. Please check if use the original INSE charger.
👉2. Please charge battery out of vacuum cleaner, after 5-6 hours, please check whether the three indicator lights on the battery are solid blue.
⚠️The suction power of cordless vacuum is weaken?
👉1. Check whether the battery needs charging.
👉2. Check if the dustbin, strainer or filters is full of dust.
❤️Please empty the dustbin, wash the strainer and mesh filter with cool water, and clean the HEPA filter with the cleanging gadget, replace the filter if necessary.
👉3. Check if the filters were installed correctly.
👉4. Check if there is any blockage in tube, or roller brush is tangled by hair.
⚠️ Roller brush doesn't spin?
👉1. Please check whether roller brush is tangled by hair.
👉2. Please check if the pins on brush head and metal tube bend or break up.
👉3. Please detach metal tube, and connect motorized brush with vacuum motor directly to check if brush works.
❤️ If motorized brush spins and LED light is on, then it's the problem of the metal tube.
❤️ If LED light is on but motorized brush doesn't spin, then it's the problem of motorized brush.
⚠️It’ll only turn on for about 10 seconds and then it keeps shutting off, even though I’ve been charging it.
👉Please detach metal tube and motorized brush, test vacuum motor ONLY and see if it works properly.
① If vacuum motor works, please connect motorized brush with vacuum motor directly to check if brush spins.
② If vacuum motor doesn't work, please press the ON button once, and then send us a vidoe to show this, our technicians will further confirm whether there is a problem with the battery or the motor.
Our guide video will help you know your product and maintain it.
Couldn't find your answer?
No worries, fill in the form below and contact us with your question and the order number of your product, our customer support will get to you in 24-48 hours and offer solutions.
Come Join Our Group
INSE VIP ClubClick to Enter
Surprise deals, free samples, giveaway news, speedy customer support...