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Included Components of S62:
1.Main motor (motor & dust cup), 2.Motorized brush head, 3.Mini pet hair brush, 4.Long crevice, 5.2-in-1 dust brush, 6.Wall mount, 7.2-in-1 roller brush, 8.screws, 9.Retractable metal tube. 10.Power Adapter, 11.Cleaning gadget, 12.User manual, 13. Battery, 14.One Extra Filter
Included Components of S63:
1.Main motor (motor & dust cup), 2.Motorized brush head, 3.2 Pack of Batteries, 4.Long crevice, 5.2-in-1 dust brush, 6.Wall mount, 7.2-in-1 roller brush, 8.Retractable metal tube. 9.Power Adapter, 10.Cleaning gadget, 11.User manual, 12.One Extra Filter, 13.screws
The battery is a large capacity 8 Cell-2500 m-A-h long runtime rechargeable & detachable battery.
The weight(including all attachments) of the S62 is 8.4lb, and the weight(including all attachments) of the S63 is 8.8lb.
The S62/S63 is only adapted with the original charger, which output is 36V,500mA.
The sign -MAX- on the dust cup means dust capacity limit. Once the dust approaches the sign, empty the dust cup in time. You could use the 2-in-1 cleaning gadget to clean the inside.
1. Unlock the side lock on the underside of
cleaner head, remove the side cover, and take out the roller brush.
2. Remove the side cover of the roller brush
if necessary.
3. Use the 2-in-1 cleaning gadget to cut and
remove the tangled hair.
1. Please turn off the vacuum before cleaning.
2. Wipe the surface with a clean cloth; avoid the water getting into the inner part of the vacuum.
3. Do not place the vacuum under direct sunlight or in wet places after cleaning.
The HEPA can't be washed by water. You can use the 2-in-1 cleaning gadget to clean it and the HEPA should be replaced according to the usage of your frequency. The mesh filter of HEPA is washable.
Yes, the S62/S63 vacuum cleaner can stand on its own. You can also remove the vacuum main unit and mount it on a metal pipe (there is a black hook on the metal pipe), and it will stand on its own.
No, the vacuum cleaner cannot work when it is charged.
1. Please check if the battery is charged with the original charger. (The original charger is 36V)
2. Please confirm after 5-6 hours of charging, what is the situation with the 3 indicator lights. When the battery is fully charged, the three indicator lights will be SOLID.
3. Please check if there is a clog in the metal tube and the motorized brush.
4. Please detach the metal tube and the motorized brush to see if the main motor can work independently(please install the metal filter and HEPA). If it can not work independently, it is a problem with the motor.
If the solutions cannot solve the problem, please contact us via support@inselife.com.
If you can provide the troubleshooting videos to us when you contact us, it will help us to identify the exact reason for your issue.
1. Please check if there is a clog in the motorized brush, the metal tube, the filters, or the dust inlet of the main motor.
2. Please check if the HEPA and the filter are installed in the main motor, and check whether the HEPA is too dirty and needs to be cleaned.
3. Please detach the motorized brush and the metal tube and then send me a video to show the abnormal noise(please install the metal filter and HEPA). If it sounds normal without the motorized brush, it might be the problem of the motorized brush, otherwise, it might be the problem of the main motor.
If the solutions cannot solve the problem, please contact us via support@inselife.com.
If you can provide the troubleshooting videos to us when you contact us, it will help us to identify the exact reason for your issue.
1. Please check if the battery is charged with the original charger. (The original charger is 36V)
2. Please confirm after 5-6 hours of charging, what is the situation with the 3 indicator lights. When the battery is fully charged, the three indicator lights will be SOLID.
3. Please remove the metal tube and motorized brush to see if the main motor can work independently.
If the solutions cannot solve the problem, please contact us via support@inselife.com.
If you can provide the troubleshooting videos to us when you contact us, it will help us to identify the exact reason for your issue.
1. Please check if there is a clog in the motorized brush or if there is too much hair wrapped around the roller brush and clean it with the cleaning tool.
2. Please detach all the attachments, connect the motorized brush directly to the vacuum motor, and test if the machine can work properly.
If it works well without the metal tube, it might be the problem of the metal tube, otherwise, it might be the problem of the motorized brush.
3. If it works well without the metal tube, please detach the roller brush, and then check if the roller axis can spin normally. If the roller axis can spin, it might be the problem of the roller brush.
If the solutions cannot solve the problem, please contact us via support@inselife.com.
If you can provide the troubleshooting videos to us when you contact us, it will help us to identify the exact reason for your issue.
1. Please check if there is a clog in the motorized brush, the metal tube, or the air-inlet black rubber piece.
2. Please check if the HEPA filter is too dirty.
The HEPA should be replaced according to the usage of your frequency.
3. Please check if the rubber seal on the vacuum host is installed correctly in the dust box.
If the rubber seal is not installed, it will cause the air to leak, the suction power will be weak.
4, Please detach the motorized brush and metal tube to check if the vacuum host can suck up dirt(please install the metal filter and HEPA)?
If the solutions cannot solve the problem, please contact us via support@inselife.com.
If you can provide the troubleshooting videos to us when you contact us, it will help us identify the exact reason for your issue.
